Frequently Asked Questions

2026-2027 2025-2026

Medical Enrollment Qualifying Event

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Benefits

Benefit Information

Plan Highlight Flyer

Eligibility, How to Enroll, Benefits, Cost and Dates

Dental Summary

Vision Summary

Summary of Benefits and Coverage

What Your Plan Covers and What You Pay for Covered Services

Summary of Benefits and Coverage

Summary of Benefits and Coverage Glossary

Prescription Drug Formuary

Academic Emergency Services (AES)

Services and Benefits for Travel Emergencies

AES Flyer

AES Case Opening Guide

AES Website

Telehealth and Behavioral Health Services

Virtual Visits for Students Enrolled in the Student Health Plan

AcademicLiveCare (ALC)

For Medical/Urgent Care, Therapy, Nutrition, and Psychiatry

AcademicLiveCare Website

AcademicLiveCare Flyer

AcademicLiveCare User Guide

Help with Signing Up and Getting Care with ALC

Academic Student Assistance Program (ASAP)

Protecting Your Physical, Behavioral, and Financial Wellbeing

ASAP Flyer

ASAP Online Tools & Resources

Use company password AHP1

Kindly, Human Peer-to-Peer Support

Connect with a Listener who has shared a similar experience

Access Peer-to-Peer Support

Get started by creating an account or logging into Kindly, Human

Kindly, Human User Guide

Kindly, Human Flyer

Advantages of Membership

Behavioral Health Resources

Well-Being Resources

24-Hour Nurse Line

988 and the Suicide Prevention Lifeline

Aetna Discount Programs

Discounts for vision, hearing and more

Home Benefits Enroll/Cost Opt-Out Contact Regulatory Notices

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