Frequently Asked Questions

Archive 2024-2025

Home

Additional Resources

Account Information

Benefits

Benefit Information

Advantages of Membership

Enroll/Cost

Am I Eligible to Enroll in the Student Health Insurance Plan?

Online Enrollment Periods

Fall 2024 - 07/08/2024 - 09/21/2024

Spring/Summer 2025 - 11/18/2024 - 01/06/2025 (ONLY for newly admitted students in Spring 2025)

Online Enrollment

Students with a Qualifying Event

Opt-Out

If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

Annual - 07/08/2024 - 09/13/2024

Spring/Summer - 11/18/2024 - 01/06/2025 (ONLY for newly admitted students in Spring 2025)

Claims

Regulatory Notices

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1 (877) 480-4161
Aetna Customer Service
1 (800) 556-1555
24-Hour Informed Health Line

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In the Moment Counseling

ASAP - Academic Student Assistance Program

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected